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We would like you to be 100% satisfied with all the products that you purchase from us. If you are dissatisfied with you purchase for any reason, you may return your item to us within 14 days and receive either a refund or a replacement item.
All returned items should be in original condition (i.e. Items must be in unused condition, must not have been in contact with water and should include their original packaging).
Please notify us immediately by e-mail if you would like to return any items. Product returns must be shipped back to either our Japanese office address or our U.S. office address at your own expense:
The Kencrest Corporation (Japanese Office Address)
1803-5 Oze, Seki City
Gifu Pref, Japan
Kencrest USA, Inc. (U.S. Office Address)
9325 Lima Ter. S.
Seattle, WA 98118
We warrant that all of our products shall be free from defects in material and workmanship. If you find any of our products to be defective, we will offer you the choice of either receiving a new replacement product or receiving a full refund. This warranty does not cover products that we deem to have been either misused or abused. Please contact us at firstname.lastname@example.org for instructions on how to return your products before returning them. We may request you to send some clear photographs for confirming exact situation.
Any problems with your knife ?
If you damage or break your knife while using it, you will be pleased to know that most knives with blade damage can be repaired or re-sharpened and be returned back to good working condition. If you would like us to appraise your damaged knife and suggest an appropriate solution, please send some clear photographs of the damaged area of the knife and a description of how the damage occurred to email@example.com.